Apparently PC repair people have learned a few things from auto mechanics of the past. A news group in the US spied on repair companies with some crappy results. Technicians not only were devious, wanting to charge for repairs they didn't make, but they also violated the trust of customers by snooping through details.
In my mind, the results of this operation ought to be reported to the police as well, and these individuals arrested, and fined, with a nice mark on any background check in the future.
However for the business owner, it means that it's important you are aware of what is happening with your employees. You need to trust them, and I hope you do, but perhaps you ought to verify things as well. Secret shoppers might a good solution or even some monitoring, but ultimately running an ethical business is your responsibility.
This is a sad commentary on how many people behave these days, especially younger people that let their their emotions dictate their actions.
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