No sooner had I finished my last post than I went to get service for my son's Zune. It stopped working and so I went to submit a repair order. It went smoothly, but for some reason it wouldn't complete the order. This is what I got:
Now I can understand that the process online might have issues. I live a ways out in the country, so sometimes systems don't like my address. However in this case, the thing that struck me was that a phone number is highlighted. It's in a bright color and so I dialed it. I got a tone and immediately realized this was the TDD number, not the customer service number.
It's for hearing impaired, not sight impaired. Highlight the number most of us use, not the one few people use.
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